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Vectora
FAQ
Billing

Billing

PT | EN

Questions about plans, pricing, billing, and upgrading Vectora answered clearly.

How Long Can I Use the Free Plan?

Forever. The Free tier is permanent and has no expiration. Use Vectora for free indefinitely if:

  • 1 user
  • < 1,000 searches/day
  • No need for webhooks
  • No SLA

How Do I Upgrade? 

# Via CLI
vectora upgrade --plan plus

# Via Dashboard
# https://console.vectora.app/settings/billing

Process:

  1. Choose a plan (Pro or Team).
  2. Add a payment method (card or invoice).
  3. Immediate upgrade.
  4. All data preserved.

Are There Setup Fees or Contracts?

Free → Pro: No fees, no contracts.

  • Cancel anytime.
  • No penalties.
  • Changes apply to the next billing cycle.

What is the Currency?

USD (US Dollars)

  • Free: $0
  • Pro: $29 USD/month
  • Team: Custom (USD)

If you are in another region, there will be an automatic conversion at checkout.

When Am I Billed?

Monthly billing (cycle renewed each subscription day).

Example:

  • Subscribed on April 19.
  • Renewals: May 19, June 19, etc.

Can I Pay Annually?

Yes, there is a discount.

  • Monthly: $29/month = $348/year
  • Annual: $290/year = ~$24/month (17% discount)

What is the Refund Policy?

No refunds.

  • Payments are non-refundable.
  • However, you can cancel anytime.
  • No future charges after cancellation.

Can I Downgrade?

Yes, without penalties.

vectora downgrade --plan free

# Result:
# - Your data is preserved
# - Pro features disabled immediately
# - Pro features stop working (webhooks, etc.)
# - Next billing cycle: free again

Are There Discounts for Startups/Nonprofits?

Yes, please contact us.

sales@vectora.app

We offer:

  • 50% discount for nonprofits (verified).
  • 50% for startups in Y Combinator or similar.
  • Custom pricing for volume/education.

How Do I Cancel My Subscription? 

vectora subscription cancel

# Or via dashboard:
# https://console.vectora.app/settings/billing
# → "Cancel Plan"

Result:

  • Immediate cancellation.
  • No future charges.
  • Data preserved for 5 days before purge.

What Does It Cost to Exceed Limits?

Free vs. Pro:

ResourceFreePro
Searches/month30KUnlimited
Users150
Rate limit60/min2000/min

If you exceed Free limits: → Requests are blocked (error 429). → Upgrade to Pro to continue.

Are There Transaction Fees?

No.

You only pay the base fee ($29 for Pro, custom for Team).

No hidden fees, no gateway fees, no processing fees.

What is the Deleted Data Policy?

Free Tier:

  • On cancellation.
  • Data remains for 5 days.
  • Then deleted automatically.
  • Recovery is not possible.

Pro/Team:

  • Daily backup.
  • 30+ days retention.
  • Recovery available (contact support).

Are There Volume Discounts?

Yes.

  • Pro base: $29 (up to 50 users).
  • Extra users: $0.50/month per user above 50.
  • Extra storage: $0.10/GB/month above 5GB.

Example:

  • 100 users: $29 + (50 × $0.50) = $54/month.

How Does Billing Work for Team Plans?

Customized per organization.

Based on:

  • Number of users.
  • Custom features (SSO, webhooks, etc.).
  • Support tier (24/7, dedicated, etc.).
  • Deployment (cloud vs. on-prem).

Contact: sales@vectora.app for a proposal.

Is There a Free Pro Trial?

No, use the Free tier indefinitely.

The Free tier is sufficient to test:

  • Indexing
  • Search
  • IDE integration
  • RBAC
  • Guardian
  • CLI

How Can I See My Usage and Invoice? 

vectora billing current

# Output:
# Current Period: Apr 19 - May 19, 2026
# Plan: Pro
# Status: Active ($29)
# Next charge: May 19, 2026

Dashboard:

What is Your Data Privacy Policy?

Read: BYOK & Privacy

Summary:

  • BYOK (your keys).
  • Data is never saved.
  • Encrypted in transit.
  • Optional audit logs.
  • You control everything.

Is There an Uptime Guarantee?

PlanSLACompensation
FreeNoneN/A
Pro99.9%10-50% refund
Team99.99%10-50% refund

If Vectora does not meet the SLA, you automatically receive credit.

What is My API Limit?

Free:

  • Gemini: 60 requests/min (Google free tier).
  • Voyage: 50 requests/min (Voyage free tier).

Pro/Team:

  • Unlimited (you pay Google/Voyage indirectly, not through Vectora).

Can I Use a Corporate Credit Card?

Yes.

Vectora accepts:

  • Visa, Mastercard, American Express.
  • Bank transfer (Team).
  • PO (invoice).

Check with your accounting department regarding corporate card usage.

Is There Tax/VAT?

Yes, if applicable.

  • US: No sales tax (SaaS exempt in many states).
  • EU: 0-27% VAT (depending on your country).
  • Other: Depends on local regulation.

Calculated automatically at checkout.

How Do I Cancel and Retrieve My Data? 

# 1. Export data
vectora export --output backup.tar.gz

# 2. Cancel
vectora subscription cancel

# 3. Save backup
mv backup.tar.gz ~/backups/

# 4. Data remains for 5 days, then deleted

Next: FAQ - Security

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