Team – MachiOnCoffee

Team

The Team plan is for large organizations with enterprise requirements: SSO, on-premise deployment, 24/7 support, and a guaranteed SLA. Like the Plus plan, it offers BYOK or Plus (Managed) modes.

Custom Pricing - Contact sales@vectora.app

What’s Included

Everything in Pro, PLUS

Feature	Pro	Team
Concurrent Users	50	Unlimited
Rate Limiting	2000 req/min	Custom
Unlimited Tokens	[x]	[x]
Webhooks	[x]	[x]
Custom Domain	[x]	[x]
SSO (SAML/OIDC)	-	[x]
LDAP/Active Directory	-	[x]
On-Premise Deployment	-	[x]
99.99% SLA	-	[x]
Dedicated Support	-	[x]
Custom Integrations	-	[x]
Advanced Compliance	-	[x]
Audit Logging (Detailed)	-	[x]

Enterprise Features

SSO & Identity Management

saml:
  enabled: true
  provider: "Okta|Azure AD|Google|Custom"
  auto_provisioning: true
  group_sync: true

ldap:
  enabled: true
  server: "ldap://your-ad.company.com"
  base_dn: "ou=users,dc=company,dc=com"
  auto_sync: true

On-Premise Deployment

Vectora runs 100% in your datacenter:

# Deploy via Docker/Kubernetes
docker run \
  -e VECTORA_LICENSE=enterprise-key \
  -e VECTORA_DOMAIN=vectora.your-domain.com \
  -v /data/vectora:/data \
  vectora:enterprise

# Or via Kubernetes Helm
helm install vectora ./vectora-helm \
  --set license.key=enterprise-key \
  --set domain=vectora.your-domain.com

Included:

Managed Qdrant cluster
Distributed Redis cache
PostgreSQL for metadata
Prometheus + Grafana monitoring
Automated daily backups

Advanced Compliance

compliance:
  data_residency: "EU|US|Custom"
  encryption_at_rest: "AES-256"
  encryption_in_transit: "TLS 1.3"
  audit_retention: "7 years"
  gdpr_compliance: true
  hipaa_compliance: true
  soc2_compliance: true

Pricing

Pricing Model

Base Fee: Custom
+ Per-Seat: $X per user/month (above N)
+ Custom Features: $Y per feature/month

Configuration Example

Organization: 500 people
Vectora Users: 100 devs
On-Premise: Yes
SSO: Azure AD
SLA: 99.99%

Estimate:
- Base: $10,000/month (on-prem + SSO + SLA)
- Seats (50-100): $50 × 50 = $2,500
- Custom Integration: $1,000
────────────────────
Total: ~$13,500/month

Pricing Contact

sales@vectora.app Slack Enterprise Channel Demo & Proposal: 48h

Deployment Options

Option 1: Managed Cloud

Vectora hosts on enterprise-grade infrastructure:

 Multi-region redundancy
 99.99% uptime SLA
 DDoS protection
 Automatic failover
 Daily encrypted backups

Option 2: Private Cloud (VPC)

Isolated infrastructure on your AWS/Azure/GCP account:

 Your VPC, your security
 Private endpoints
 Direct network access
 You control backups

Option 3: On-Premise

Your own or a private datacenter:

 Full control
 No data in the cloud
 Local compliance
 Air-gapped possible
 Own hardware

SLA & Uptime

99.99% SLA (Team Plan)

Availability: 99.99% per month
Downtime allowed: 4.3 minutes/month

Response Times:
- Severity 1 (Critical): <1 hour
- Severity 2 (High): <4 hours
- Severity 3 (Medium): <8 hours
- Severity 4 (Low): <24 hours

Compensation

If we don’t meet the SLA:

Uptime | Credit
──────────────┼────────
99.9%-99.99% | 10% credit/month
99%-99.9% | 25% credit/month
< 99% | 50% credit/month

Support

Dedicated Support

24/7 Hotline: Priority Phone + Slack
Dedicated Account Manager: Your point of contact
Quarterly Business Reviews: Strategy & optimization
Technical Consulting: Architecture and best practices

Support SLA

Severity	Response	Resolution
Critical	15 min	4 hours
High	1 hour	8 hours
Medium	4 hours	24 hours
Low	8 hours	5 days

Custom Integrations

Team plans support custom integrations:

# Example: Custom webhook
custom_webhook:
  trigger: "index_completed"
  destination: "https://your-internal-system.com/webhook"
  headers:
    Authorization: "Bearer your-token"
  payload_transform: "custom.js"

# Example: Custom embedding model
custom_embedding:
  provider: "internal-huggingface"
  model: "your-model"
  endpoint: "https://ml.company.com/embed"
  auth: "api_key"

Compliance & Security

Certifications

SOC 2 Type II
GDPR Compliant
HIPAA Ready
CCPA Compliant
ISO 27001 (on-request)
FedRAMP Ready (govtech)

Data Security

encryption:
  at_rest: "AES-256-GCM"
  in_transit: "TLS 1.3"
  key_management: "BYOK, Managed (Plus) or HSM"
  key_rotation: "automatic"

access_control:
  mfa: "required"
  ip_whitelist: "supported"
  network_isolation: "yes"
  audit_logging: "detailed"

compliance_reports:
  soc2_attestation: "annual"
  penetration_testing: "annual"
  vulnerability_scanning: "continuous"

Migration from Pro

# Zero downtime upgrade
vectora upgrade --plan team

# Or contact sales@vectora.app for support

Process:

Contract signature
Infrastructure provisioning
Data migration (zero downtime)
SSO/LDAP setup
Training + onboarding

Ideal Use Cases

Enterprises

Banks/Fintechs with rigorous compliance
Healthcare with HIPAA requirements
Government agencies with high data security
Multi-tenant SaaS with diverse customers

Large Teams

200+ engineers
Multi-region operations
Complex infrastructure
Strict compliance requirements

High-Scale

1B+ indexed chunks
10K+ requests/hour
Real-time analytics
Mission-critical operations

Technical Specs (Team)

performance:
  search_latency_p99: <200ms
  concurrent_users: unlimited
  rate_limit: customizable
  uptime: 99.99%

scale:
  max_chunks: unlimited
  max_file_size: 1GB
  max_index_size: unlimited
  storage: custom

regions:
  availability: multi-region redundancy
  failover: automatic
  geo_replication: yes

Team FAQ

Q: How much does it cost? A: Custom pricing per organization. Contact sales@vectora.app for a proposal.

Q: How long does on-prem deployment take? A: 2-4 weeks including setup, training, and migration.

Q: Can I use LDAP + Azure AD at the same time? A: Yes, we support multiple concurrent providers.

Q: Do you include backups? A: Yes, automated daily backups with 30-day retention (customizable).

Q: What is the response time for critical issues? A: 15 minutes for assessment, 4 hours for resolution.

Next Steps

Schedule Demo: Calendly Link
Technical Review: Discuss requirements
Proposal: Customized pricing
Onboarding: Dedicated account manager

sales@vectora.app

Next: Security & Guardian

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